
Support
From first contact to final flight — we’ve got your back.
Before You Go
Good support starts long before the plane takes off.
Once you’ve booked, we don’t disappear until the departure date. You’ll receive clear, thorough pre-expedition communication, so you always know what to expect and how to prepare. No vague timelines. No last-minute panic.
You’ll get:
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A detailed expedition pack including your full itinerary, kit list, and destination guide
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Guidance on visas, vaccinations, and travel insurance
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Pre-trip contact from your expedition leader, who’ll introduce themselves and answer questions
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Logins for our online portal, where all your trip documents are kept in one place
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A UK-based training weekend for many expeditions, where you’ll meet your team, build practical skills, and test your kit in real conditions
Whether you’ve travelled before or this is your first big adventure, we’re here to help you feel ready — not rushed.


While You’re Out There
Once the expedition begins, we don’t step back. In fact, this is where our support system becomes most important.
Every trip has two support pillars:
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Your UK-based expedition leader, who manages day-to-day logistics, group dynamics, safety decisions, and overall wellbeing
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Our 24/7 UK operations team, who monitor the trip, check in regularly, and are ready to act if anything escalates beyond what can be handled in the field
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This isn’t just about big emergencies, it’s also about the small things that keep a trip running smoothly:
Late transfers. Lost luggage. Last-minute accommodation changes. Illness. Re-routed flights. Passport issues. Unexpected closures. We’ve seen it all, and we know how to handle it.
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Your leader stays in close contact with our office throughout. That means they’re never making tough decisions alone, and you’re never left without backup, no matter where in the world you are.
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This is what makes a Crux expedition run smoothly behind the scenes, even when conditions are unpredictable.
You focus on the experience.
We handle the rest.
After You Return
We don’t vanish once your boots are off.
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You’ll hear from us after the trip, not just to gather feedback, but to offer any support you might need now that you’re home. Maybe you’ve got questions about insurance claims, next steps in your adventure journey, or you just want a copy of a great group photo, we’re still here.
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And if something didn’t go to plan? We deal with it head-on. No brushing things under the carpet.
We treat you like a human, not a booking reference.
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Many of our travellers go on to do multiple trips with us. That’s not by chance, it’s because the support they receive makes them feel looked after from start to finish.

Why It Matters
Because when things go wrong, and sometimes they do, it’s not the itinerary that matters. It’s the people backing it.
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Because proper support means fewer delays, fewer frustrations, and more time doing what you came for.
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And because you’re trusting us with more than just your money, you’re trusting us with your time, your safety, and your experience.
That deserves more than a generic phone number and a shrug.
Support isn’t a bonus. It’s the backbone of a good expedition.
And at Crux, we take it seriously.